The rules of the relationship between Ekaabo and everyone who uses it.
Last updated: 10 October 2026These terms apply to anyone who creates an account on Ekaabo or uses the platform — individuals, businesses, churches, schools, nonprofits, or any other person or organisation using Ekaabo to manage guests. By creating an account, you agree to these terms.
Ekaabo is a guest management platform. It lets you create and manage events, invite guests, manage RSVPs, check guests in using QR codes, handle walk-in registrations, assign tables and sessions, generate attendance reports and badges, and manage multiple team members across your events. We reserve the right to add, change, or remove features with at least 14 days notice for significant changes.
You are responsible for keeping your account credentials secure. You must provide accurate information when you register and must be at least 18 years old to create an account.
When you use Ekaabo to manage an event, you become a data controller for your guests' personal information. You are responsible for having a legitimate reason to hold their data, keeping it accurate, and responding to guest requests about their information. You may not use Ekaabo to collect data under false pretences, send unsolicited messages, impersonate others, or engage in any illegal activity.
Ekaabo charges for events and paid features as shown on our pricing page and at checkout, before you pay. Payments are processed through Flutterwave in the currency offered at checkout. If you stop paying for a paid feature, you lose that feature but your data is not deleted. A price change never affects something you have already paid for, and we give at least 30 days notice before changing the price of anything you pay for on a recurring basis. Charges for paid features are not refundable once the feature has been used, unless the law requires otherwise. Ticket sales are covered separately in section 14.
You may not use Ekaabo to collect personal data without a legitimate reason, send spam, impersonate others, attempt to gain unauthorised access to the platform, or upload malicious code. We reserve the right to suspend or terminate any account that violates these terms.
How we handle personal data is covered in our Privacy Policy. As the organiser, you are the data controller for your guests' information. Ekaabo processes that data on your behalf as a data processor.
Ekaabo and everything that makes it work belongs to Ekaabo HQ Limited. Your data — your events, your guest lists, your reports — belongs to you. You can export your data at any time from your account settings.
We target 99.9% uptime but cannot guarantee uninterrupted service. The offline check-in feature exists precisely because we know internet connectivity at events can be unreliable.
We are not responsible for the outcome of any event you manage, any loss arising from platform downtime, data entered incorrectly, or consequences of unauthorised access resulting from your failure to secure your credentials. Where liability cannot be excluded under Nigerian law, our total liability will not exceed the amount you paid us in the three months before the claim arose.
You can cancel anytime from your settings page. Your paid access continues until the end of your billing period. We will give you at least 14 days notice before suspending your account for any reason other than a serious violation of these terms. If we ever shut down Ekaabo, we will give you at least 90 days notice and provide a full data export tool.
If we make material changes, we will notify you by email at least 14 days before they take effect.
These terms are governed by the laws of the Federal Republic of Nigeria. Contact us first at hello@ekaabohq.com — most issues can be resolved without involving courts.
This section applies when you sell tickets through Ekaabo. By ticking the box when you save your payout details, you agree to it.
You are the seller of your tickets and you are responsible for your event, including delivering it as described. Ekaabo provides the tools and collects payment from buyers on your behalf through Flutterwave.
Ekaabo charges a service fee on each ticket sold. It is a percentage of the ticket price and, where shown, a flat amount per ticket. The current fee is shown when you create a ticket tier and to buyers at checkout. You choose whether the fee is added to what the buyer pays, in which case you receive the full ticket price, or taken from the amount you receive. The fee in force when a ticket is bought applies to that ticket. A change to the fee applies only to tickets sold after the change. Flutterwave's processing charges are covered by our service fee and are not deducted from you separately.
Money from ticket sales is held until you are paid. You can request a payout for an event once the event has ended and the waiting period shown in your dashboard has passed. A payout covers the confirmed, paid orders for that event, and there can be only one open payout request per event. A minimum payout amount may apply and is shown in your dashboard. We process payout requests as soon as we can and email you when the transfer is made. The transfer reference we give you is your proof of payment.
Payouts are made only to a bank account whose holder name has been confirmed with the bank. You must use an account in your own name or in the name of the organisation running the event. When you add or change your account, we start a waiting period before it can receive a payout, and we email you about the change. If you did not make the change, contact us immediately.
Refunds you owe buyers under your event's refund policy, and any chargeback or reversal on a payment, are deducted from your payout. If the money has already been paid to you, we may recover it from your future payouts, and you agree to repay any amount we cannot recover that way.
We may hold or reject a payout where we suspect fraud, where a payment is disputed, where an event is cancelled or does not take place, where the bank account name does not match, or where the law or a regulator requires it. We will tell you the reason unless the law prevents us from doing so.
You are responsible for any tax that applies to your ticket sales. Ekaabo does not withhold tax on your behalf unless the law requires it.
If we change this section, we will ask you to accept the new version in your dashboard before your next payout. Tickets already sold are paid out under the terms in force when they were sold, unless the change is required by law.
Email: hello@ekaabohq.com
Address: 13 Ladipo Avenue, Lonlo Bus Stop, Iju-Ishaga, Lagos, Nigeria